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Free Exchange Policy

We offer free exchange policy in the following cases, no matter what is the reason behind that.

Wrong size delivered
Defective or damaged items
Wrong product received
May be You don't like it
Not Match with your Expectation
Quality Issue
Color is different
Transparent fabric

You can request a different size or even the different product of the same value at no additional cost.

Note: Check Before Return

To be eligible for an exchange, the product must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact. Any product that is altered, soiled, or damaged (and not reported within 48 hours of delivery) will not be accepted for exchange. All exchanged items are subject to a quality check at our facility before processing.

Please note that size exchange is allowed once per product only.

In case we do not have pick up service available at your location, you would have to self ship the product.

Return Policy

We offer a 48 hours return policy.

Refund Policy

Bank Transfer: A refund processed directly to your bank account with a deduction of Rs 150/- per return product (in case of multiple product in a single order, will deduct 50/Rupees per article additionally) order to cover logistics costs.

To qualify for a return, the product must be in original condition: unused, unwashed, unworn, with all tags and packaging intact. Returns that are altered, used, or damaged (and not reported within 48 hours of delivery) will not be accepted.

Once your return reaches our warehouse, we will complete a quality check before initiating the refund.

Timelines

7 working days – For the return shipment to reach our warehouse

1 to 2 working days – Quality check

1 to 2 working days – Refund or exchange processing

How to initiate the exchange or Return

You can initiate your return or exchange request using this link 

• Create Return & Exchange

or email at info@giftybasket.com or you can call to our support team. Our team will ensure your request is handled promptly and with care.

Shipping inside India is free of cost on orders above Rs 499/-, we use reliable courier companies like, Delhivery, Ecom-Express, Bluedart etc to ship the products. Generally, for Cash On Delivery orders, the courier company calls you before delivery. If you are not available during delivery, you could call them back and arrange for re-delivery, or you can pick it up from their location.

We cannot be held responsible for delays caused by unforeseen circumstances or time lags with courier companies in delivering parcels to customers. Additionally, we cannot be held responsible if the customer is unavailable at the time of delivery.

Order to Ship : Within 3 days from order.
Ship to Delivery : Approx. 5-8 working days based on delivery location.